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Martin Bonacia

Martin Antonio Bonacia

Age 53, Born August 1970
Lives in Miami, FL
(786) 280-1422

 

11750 SW 18th St #214
Miami, FL 33175

$278,000 | 2 Bed | 2 Bath | 898 Sq Ft | Built 1984
Miami-Dade County
(Oct 2003 - Aug 2024)
 
Email Addresses
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Previous Addresses
340 Jackson St #105
Hollywood, FL 33019
Broward County
(Jan 2014 - Jan 2024)
9411 NW 13th St
Pembroke Pines, FL 33024
Broward County
(Sep 2001 - Aug 2016)
2623 SW 187th Ave
Miramar, FL 33029
Broward County
(Dec 2000 - Mar 2024)
6660 NW 38th Ter
Virginia Gardens, FL 33166
Miami-Dade County
(Aug 1996 - Jun 2014)
4670 NW 79th Ave #2F
Doral, FL 33166
Miami-Dade County
(Oct 1997 - Nov 2023)
800 NW 141st Ave
Pembroke Pines, FL 33028
Broward County
(Dec 2009 - Jul 2012)
General Delivery
Hollywood, FL 33022
Broward County
(Jun 2004 - Aug 2004)
4480 NW 79th Ave
Doral, FL 33166
Miami-Dade County
(Jul 2001)
4480 NW 79th Ave #2E
Doral, FL 33166
Miami-Dade County
(Jul 2001)
18320 NW 68th Ave
Hialeah, FL 33015
Miami-Dade County
(Jan 2000 - Jun 2001)
18320 NW 68th Ave #12D
Hialeah, FL 33015
Miami-Dade County
(Feb 1999 - Nov 2000)
6045 NW 186th St #101
Hialeah, FL 33015
Miami-Dade County
(Mar 1999 - Jul 2001)
18320 NW 68th Ave #2
Hialeah, FL 33015
Miami-Dade County
(Dec 1998 - Feb 1999)
 
Possible Business Ownership
Bonacia Corp
800 Nw 141st Ave Apt 105 Pembroke Pines Fl 33028-

Martin Bonacia

Director of IT at Home Town Telephone (CSM)
Miami, Florida, United States  
 

IT Director of Software Development, Certified Scrum Master with 20+ years of experience in IT leadership positions. Led successful large-scale CRM software implementation, migration, and integration for medium sized telecommunications companies. Conceptualized, designed, managed full software development lifecycle programs to streamline different interdepartmental processes, reducing processing time (in some cases) by over 50%, improved operation efficiency by providing the needed tools to manage their daily work, and producing company savings of over $2 million overtime in operating expenses by implementing these software and processes.

Well-versed in technology, customer-centric focus, conceptualizing, designing, and writing code to create systems that are reliable and user-friendly. Goal orientated, problem solver, a liaison between stakeholders and the IT team, able to evaluate and manage rapid changes in requirements and in the organization. Skilled leader who can motivate, educate, and manage a team of professionals.
 
 

      • - Responsible for all Development/Programming projects related to the daily operation: design, project planning, project resource allocation, research, prototyping, development, testing, training, and implementation.
        - Responsible for the entire monthly billing processes: data recollection and processing (long distance records, pay-per-view and cable usage records, bank, and credit card payments), invoice printing and mailing.
        - Implemented and migrated successfully to a new Billing and Customer Care system (CommSoft a third-party software) throughout the entire organization, including sister company Home Town Cable/Communications (HTC). Although there are 2 separate companies, invoices, services, and support were presented to the customer as one.
        - Reduced operating expenses in over $500K in the first year by designing and implementing different modules around CommSoft to handle the daily operation, and interdepartmental processes, such as: monthly service disconnects and reconnects, collections queues, credit management queue, credit card batch process, and trouble ticketing.
        - Increased customer service department satisfaction by designing and implementing interfaces with consolidated information from several systems, that reduced time to answer customer inquiries by approx. 50%.
        - Improved customer experience to approx. 40% by creating a Customer Web Portal for customers to: report outages, make online payments, register to automated credit card payment, view their invoices, and initiate changes on their services.
        - Processes developed under VB.NET, C#, DB2 and MSSQL connections, portal and web front end developed using IIS ASP/NET, HTML, CSS, jquery, BootStrap, javascript and APIs under C# and VB.NET. Using hybrid project management framework and methodologies (Agile-Scrum/Waterfall).
        - Managed a team of 8 IT professionals. Reported directly to the CFO at HTC and the CEO at HTT.
         
  •  
    Cleartel Communications · Full-time
      • - Successfully migrated from IDS home-grown Customer Care Systems to Cleartel’s CostGuard Billing and Customer Care System, a web-based application developed under C#, IIS, .NET, java, MSSQL.
        - Increased network support and reliability for the DMS telephone switch and related network elements by designing and implementing a Network Inventory Management System, which keeps track of each network element, assets, routes, other devices.
        - Increased productivity, saved company’s time, resources and money by identifying and implementing improvements to existing procedures and automating manual processes, 
  •  
    Director Application Development
    IDS Telcom · Full-timeJan 2001 to May 2005 · 4 yrs 5 mosMiami, Florida, United States
      • - Responsible of all Development/Programming projects: design, development and implementation of applications, project planning, project resource allocation, research, and development.
        - Designed and implemented all phases of IDS Explorer (home-grown system), a main application suite to manage and facilitate all aspects of day-to-day company operations; including collections, customer service, customer management, change orders, cash management (integration of monetary transactions with Microsoft Great Plains), sales order entry, trouble ticketing, E911, credit research, disconnects, restores, workflow management, sales commissions, and bonuses
  • SIGGROUP Consulting · Full-time
    Nov 1995 to Nov 1997 · 2 yrs 1 mo

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