- Responsible for all Development/Programming projects related to the daily operation: design, project planning, project resource allocation, research, prototyping, development, testing, training, and implementation.
- Responsible for the entire monthly billing processes: data recollection and processing (long distance records, pay-per-view and cable usage records, bank, and credit card payments), invoice printing and mailing.
- Implemented and migrated successfully to a new Billing and Customer Care system (CommSoft a third-party software) throughout the entire organization, including sister company Home Town Cable/Communications (HTC). Although there are 2 separate companies, invoices, services, and support were presented to the customer as one.
- Reduced operating expenses in over $500K in the first year by designing and implementing different modules around CommSoft to handle the daily operation, and interdepartmental processes, such as: monthly service disconnects and reconnects, collections queues, credit management queue, credit card batch process, and trouble ticketing.
- Increased customer service department satisfaction by designing and implementing interfaces with consolidated information from several systems, that reduced time to answer customer inquiries by approx. 50%.
- Improved customer experience to approx. 40% by creating a Customer Web Portal for customers to: report outages, make online payments, register to automated credit card payment, view their invoices, and initiate changes on their services.
- Processes developed under VB.NET, C#, DB2 and MSSQL connections, portal and web front end developed using IIS ASP/NET, HTML, CSS, jquery, BootStrap, javascript and APIs under C# and VB.NET. Using hybrid project management framework and methodologies (Agile-Scrum/Waterfall).
- Managed a team of 8 IT professionals. Reported directly to the CFO at HTC and the CEO at HTT.

 

- Successfully migrated from IDS home-grown Customer Care Systems to Cleartel’s CostGuard Billing and Customer Care System, a web-based application developed under C#, IIS, .NET, java, MSSQL.
- Increased network support and reliability for the DMS telephone switch and related network elements by designing and implementing a Network Inventory Management System, which keeps track of each network element, assets, routes, other devices.
- Increased productivity, saved company’s time, resources and money by identifying and implementing improvements to existing procedures and automating manual processes, 

- Responsible of all Development/Programming projects: design, development and implementation of applications, project planning, project resource allocation, research, and development.
- Designed and implemented all phases of IDS Explorer (home-grown system), a main application suite to manage and facilitate all aspects of day-to-day company operations; including collections, customer service, customer management, change orders, cash management (integration of monetary transactions with Microsoft Great Plains), sales order entry, trouble ticketing, E911, credit research, disconnects, restores, workflow management, sales commissions, and bonuses